Refund Policy
退款政策
Our Commitment
We strive to ensure satisfaction with our educational services. This policy outlines our approach to refunds and cancellations.
Please review our refund terms carefully before making a purchase.
我们的承诺
我们致力于提供高质量的课程服务，确保您的满意度。本政策概述了我们对退款和取消的处理方式。
请在购买前仔细阅读我们的退款条款。
Eligibility / 退款条件
Refunds are granted under the following conditions:
- Request submitted within 7 days of purchase
- Less than 30% of the course content has been accessed
- Technical issues that prevent access to course content (verified by our technical team)
- Significant content discrepancy from course description
All refund requests are subject to review by our customer service team.
在以下条件下可以获得退款：
- 在购买后7天内提交退款申请
- 课程内容访问量低于30%
- 技术问题导致无法访问课程内容（经我们技术团队确认）
- 课程内容与描述存在显著差异
所有退款请求都需经过我们客服团队的审核。
Refund Method / 退款方式
Once approved, refunds will be processed as follows:
- Refunds will be issued to the original payment method used for purchase
- Processing time is typically 5-10 business days, depending on your payment provider
- For credit/debit card payments, refunds may take up to one billing cycle to appear on your statement
- Bank transfer refunds may incur additional processing time
You will receive an email confirmation once your refund has been processed.
一旦批准，退款将按以下方式处理：
- 退款将退回至您购买时使用的原支付方式
- 处理时间通常为5-10个工作日，取决于您的支付提供商
- 对于信用卡/借记卡支付，退款可能需要长达一个账单周期才能显示在您的对账单上
- 银行转账退款可能需要额外的处理时间
退款处理后，您将收到一封电子邮件确认。
Non-refundable Cases / 不予退款情况
Refunds will not be provided in the following cases:
- More than 7 days have passed since purchase
- More than 30% of course content has been accessed
- Course has been completed
- Digital downloads that have been accessed
- Live sessions or events that have already taken place
- Subscription plans after the first 7 days
- Purchase violates our Terms of Service
以下情况不予退款：
- 购买后已超过7天
- 课程内容已访问超过30%
- 课程已完成
- 已访问的数字下载内容
- 已举行的直播课程或活动
- 首次7天后的订阅计划
- 违反我们服务条款的购买
How to Request a Refund / 如何申请退款
To request a refund, please follow these steps:
- Log in to your SinoRhythm account
- Go to "My Courses" or "Purchase History"
- Select the course you wish to receive a refund for
- Click on "Request Refund" button
- Complete the refund request form, providing the reason for your request
- Submit your request
Alternatively, you can contact our support team at fuyuhao@gmail.com with your order details and refund reason.
申请退款，请按照以下步骤操作：
- 登录您的SinoRhythm账户
- 前往"我的课程"或"购买历史"
- 选择您希望退款的课程
- 点击"申请退款"按钮
- 填写退款申请表，提供您申请退款的原因
- 提交您的申请
或者，您可以通过发送电子邮件至fuyuhao@gmail.com联系我们的支持团队，提供您的订单详情和退款原因。
Special Circumstances / 特殊情况
We understand that exceptional situations may arise:
- Medical emergencies (documentation may be required)
- Natural disasters or major life events
- Technical issues beyond user control
In such cases, please contact our support team directly for individual consideration.
我们理解可能会出现特殊情况：
- 医疗紧急情况（可能需要提供证明文件）
- 自然灾害或重大生活事件
- 用户无法控制的技术问题
在这些情况下，请直接联系我们的支持团队进行个案考虑。
Course Cancellation Policy / 课程取消政策
In the rare event that we need to cancel a course:
- All enrolled students will receive a full refund automatically
- We will provide at least 7 days notice when possible
- We may offer alternative courses or credits as options
We strive to minimize any disruption to your learning experience.
在极少数情况下我们需要取消课程时：
- 所有已注册的学生将自动获得全额退款
- 我们将尽可能提前7天通知
- 我们可能会提供替代课程或学分作为选择
我们努力减少对您学习体验的任何干扰。
Contact / 联系我们
Email: arthurfu040229@gmail.com
Company: 深圳市华韵互联科技有限公司
Address: 深圳市光明区凤凰街道塘家社区光源五路9号4栋5T-7-505
Last updated: May 25, 2025
All policies are subject to change. For the most current version of our refund policy, please visit this page.
